Fix asset problems with Remote Assistance
Alleantia has integrated within its platform remote assistance functionality (called TeleControl 4.0) dedicated to manufacturers, thus offering an efficient and secure way to reach CNC/PLC/PACs of machines.
Remote assistance improves productivity, and accessibility and enables onsite maintenance with zero downtime.
– 75%
ON SITE VISIT
– 90%
OF ISSUE SOLVED WITH REMOTE ASSISTANCE
DEVELOPED TO OVERCOME LIMITATIONS
Typically, machine manufacturers provide remote assistance through a “router,” additional (physical) equipment with wifi connectivity or mobile telephony, enabling a virtual private network (VPN) for data security and remote access.
However, this configuration has 3 limitations:
- physical hardware
- VPN platform provided by the router vendor
- routers administered by the machine manufacturer
Alleantia overcomes these obstacles by eliminating physical hardware and implementing remote assistance functionality by leveraging the computer already in the machinery (HMI or control element in the case of PACs
ACCESS AND CONTROL ANY INDUSTRIAL DEVICE REMOTELY AND SECURELY
Alleantia remote assistance has the advantage of being multi-vendor.
The vendor can access the company’s VPN network which already has active VPNs for a variety of functions. Alleantia can, however, be combined with “open source” VPN facilities (such as “open VPN”) or with proprietary solutions provided by major vendors, should the end user not have their VPN infrastructure.
ENCRYPTED REMOTE ACCESS FROM ANYWHERE, ANYTIME
Alleantia’s remote assistance overcomes vulnerabilities related to VPN network management, allowing temporary inhibition of remote-control functionality through a special switch. By enabling it, those who are physically operating on the machine inhibit any kind of remote operation, beyond whether the VPN is active or not, and security is total.
Then the operator on the machine can decide when to use the remote control. In the case where the VPN is managed by the machine supplier, deactivation via the switch secures the end user from unauthorized intrusion. The Alleantia solution, thus conceived, is to date unique in the remote assistance industry.
STREAM MACHINE DATA IN THIRD-PARTY APPS
For a machine that already has Alleantia remote assistance, standard Plug&Play IoT capabilities for data extraction, transfer, and encoding from the CNC/PLC/PAC to any on-premises or in-cloud IT application (MES, ERP, monitoring, AR/VR, etc…) can be activated at any moment.
Industrial IoT
With Alleantia, it is easy to establish a connection to and from any asset, collect and process data to integrate it into enterprise and cloud applications to perform advanced analytics.
Smart Manufacturing OEE
With Alleantia for Smart Manufacturing, real-time data from the factory can be collected, analyzed, managed, and integrated to meet business needs across the organization.
Predictive Maintenance
Alleantia for predictive maintenance provides the asset data collection and alerts needed to reduce unscheduled downtime and increase the efficiency of maintenance activities.
Servitization
Alleantia facilitates manufacturers’ shift from supplying a product to providing customer-focused services and gains a competitive advantage through outsourcing.
Energy Efficiency
To optimize energy use, save money, and boost efficiency consumption start gathering valuable data on field equipment with Alleantia.
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